FAQ

Here is a list of the most frequently asked questions. If you need more help, don't hesitate to contact me and I will get back to you shortly.

Q: What does Stainless steel mean?

A: Stainless steel is a highly durable metal, allowing it to withstand the wear and tear of everyday activities.

 

Q: What does Gold plated mean?

A: Gold plated is also known as gold dipped or vermeil, meaning the brass jewelry has been dipped in a coat of real gold. Gold plated jewelry is an elegant yet affordable option. Please keep in mind that they are delicate and must be cared for properly so that they can last a long time.

 

Q: What does Gold filled mean?

A: Gold filled mechanically bonds gold to the base metal and consists of 100x more gold than gold plated.

 

Q: How do I care for my jewelry?

A: Please check our page on Jewellery Care for more information.

 

Q: Can I cancel or change my order?

A: Most orders cannot be altered once they're placed, but contact us and we can try our best!

 

Q: What currency is shown?

A: All items are shown in CAD. We're working on different currency conversions for the future!

 

Q: Is shipping free?

A: Yes, on all orders over $75 (CAD)

 

Q: Can I stack coupon codes?

A: Unfortunately not, you can only use one code for each order.

 

Q: What is your returns and exchange policy?

A: As of now, all items are final sale due to their custom nature and for sanitary reasons.

 

Q: Can I request a custom order (ex: specific chain length)?

A: Of course! Simply contact me via email or Instagram (@kimpalajewellery) to get in touch about this.